This scenario-based eLearning experience is focused on helping new managers develop essential feedback skills. As a concept project, this sample includes full interaction and is free of the restrictions on much of my other work.
Soft Skills For Leaders: Feedback That Works
This concept project is for HitchHyke, a growing ride-sharing company. Their significant expansion over the last two years has brought a wave of new hires, and has meant a promotion for many employees to management positions.
As newer managers, their experience leading teams and working with direct reports is lacking. They don’t know if, when, or how they should give feedback. Productivity and morale have suffered, and the culture is becoming unhealthy.
The Solution
After defining and analyzing the problem, I determined that a combination of solutions would help build successful feedback skills since communication in the workplace is complex.
This eLearning solution allows new managers to learn and practice feedback skills in a safe virtual environment, building skill and confidence that will result in higher productivity and morale.
The Process
I started strategizing by creating an action map, and determined a variety of solutions to work in tandem. I then created storyboard content, visual mockups, and a functional prototype, drawing from multiple adult learning theories and principles.
The action map includes detailed items that are necessary for performing best feedback practices, and are oriented around a measurable goal of increased productivity. This ensures the resulting project will include relevant, crucial activities for the learner to complete.
I then used insights from the action map to weave questions, actions, and consequences for the eLearning scenario into a text-based storyboard.
To help learners internalize desired behaviors, I included consistent – yet varied – storytelling scenarios that resulted in meaningful rewards and consequences.
I then sought to bring the story to life with engaging, balanced visuals that hold the learner’s attention without causing a heavy cognitive load. I created a style guide and mockups to organize my inspiration and establish consistency.
Once my mockups were complete, I created a limited interactive prototype in Storyline 360. This included the slides, visuals, and programming of a portion of the total scenario. I sought out feedback to helped improve functionality before building out the rest of the project.
The programming includes tasteful animations when transitioning between elements like text boxes, characters, and slides.
I designed an added layers with unique animations and slightly varied style to differentiate the mentor advice screens from the rest of the scenario.
The final product was developed as an immersive, intuitive user experience throughout.
Recently promoted design team managers
Storyline, Figma, Canva, Mindmeister, Google Suite, Amazon AWS
